I have am 09 plate Q5 2.0 TDI fitted with the MMI 3G Sat Nav - from the outset I noticed the maps were woefully out of date - estimate 2007 - Q2 or 3.
I received notification that the 2010 maps were out so ordered them - 250+ ouch!
When I picked them up the software/map updates were on an SD card, without instructions. So took them back to the dealers and they carried out the update or so they said.
So just to make sure I had a drive to a local major motorway junction that had been updated 2 or so years ago - no changes.I took it back to the dealer, explained my concerns.They kept it 4 days, said it had been updated, but it had not.After a conversation with the technician responsible I showed him the lack of changes in the software/database and he admitted there appeared to be an 'issue' and he would have to flag to Audi Technical - that was a month ago and still no response.I sent a gentle reminder yesterday by e-mail - still no response.
Ironically, I received a card this morning from the dealer reminding me that it is better to get your vehicle serviced by Audi as they 'know what they're doing - aarghh! Hi Bee Cee I have the same problem with my sat-nav Audi Q5 2.0 TDI December 09, My Audi dealer agreeds to update my maps with the latest!!
information, Car went in last Friday for update was done while I waited.(no charge.) Total waste of time, Still years out of date, Even my audi dealer moved to a new site over two years ago and mapping still shows old site, Excellent car poor sat-nav mapping.
I too will persevere Good question, since I did not actually get to review the files on the card - however I did see a file version number starting with a 7 - my database is 5.5.5. I will be going into battle on Friday if I have not had an e-mail response from the Service Manager by then.
I have checked 'on the sly' that he is working this week and that his e-mail address is correct.
The problem with all this 'palaver' is I think I am turning into Victor Meldrew!
Temporary update - after much heated discussion between my dealer, Audi Technical and myself, the car is booked in on Monday for the 'upgrade/update'.